FAQs

 

What currency are the prices do I see in the site?
All prices are in USD.


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-7 days production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at thedragonflyenterprises@gmail.com.

 

How much is shipping?

We offer a flat rate shipping cost of $4.99 in the USA.  We offer a flat rate shipping cost of $9.99 for the rest of the world.

 

Is there a shipping delay due to the holiday season?

Holiday Shipping Guide

Due to the shipping delays, we have provided you with FREE SHIPPING throughout the month of December. If you have placed an order after 12/5/2020, this shipping guide applies to you. 

Destination  Processing Time Shipping Time Shipping Rates
Domestic (US) 5 days plus shipping 10-14 days total time FREE SHIPPING
Canada 5 days plus shipping 14-21 days total time FREE SHIPPING

 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged only. We give you 72 days to decide if you need to send it back to us for a full refund.

To start a return for non-damaged items, you can reach us at orders@the2020xperience.com or visit our contact us page to submit your refund. You must ship it back at your own expense, once we have received the product and inspected it, we will refund the full amount of your original purchase. We understand impulse buying and totally get it, so we will throw in a 25% off coupon towards your next purchase.

Please note: If your package is on the way, we must receive the tracking number for it before we start processing a refund. 

 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.



I have entered an incorrect shipping address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at orders@the2020xperience.com . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.



How long does shipping take?
Please see the Holiday Shipping Guide for orders placed after 12/5/2020. Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.



I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email to thedragonflyenterprises@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.